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The Instro Guarantee
Here at Instro, we pride ourselves on our world-class service and support capability. We understand that our relationship with you, our customer, never ends. So, no matter the problem, we are always here to help.
Return FormInstro prides itself on delivering the highest standard of product, from the smallest screw to the largest of systems, you can rest assure we only ever use the best in class items. However, if a problem does arise, we have a dedicated and thorough procedure set out, to guarantee we’ll get your problem resolved
The Return Process
Collaboration and Support
We understand you never want to have an item not working, therefore, where possible, we’ll use our team of SMEs to create a solution, so you don’t have to return the item, and we can fix the problem from afar.
Return to Instro
If it’s not possible to fix in situ. We will make sure you can easily return to item to our Manufacturing centre of excellence
Thorough Investigation
Once we receive the item, we’ll immediately perform a root cause analysis. Using all of our knowledge and expertise to rapidly solve the problem
Detailed Report and Best Course Taken
Relaying information is of critical importance to us, so you’ll always be kept informed. Our experts will work with you to ensure clarity and accuracy - your needs are of the highest priority.
Items Returned in Full Working Order
As soon as possible, we’ll make sure the product is back in your hands, in full working order. We understand how frustrating it is to have delays in your work, so we will always push to return your item as quickly as we can.
Support
Instro strives to maintain the highest standards in the design, manufacturing, and the after-sales service of all its products. Our service and support team is there to help you with:
- Repairs & Service
- Spare Parts
- Technical queries regarding your product
Returns Procedure
Any item returned to Instro for service or repair must be accompanied by a Customer Returns (CR) number. To obtain an CR number please download and completed the form and send to support@instro.com.
Return Form