Outstanding service, expert support
Here at Instro, we pride ourselves on providing outstanding service, expert advice and support for our range of electro optical sensors. Select a service below and see how we can help you.
01 · Service
Technical Support
The background, knowledge & expertise to get it right, first time.
Instro has a plethora of highly talented & intuitive engineering specialists. Our SME team will work with you to design and create the complete solution.
Photographs only ever give you half of the story. We understand that you'd prefer to see, feel and test the products yourself, so we'd love to give you a full demonstration of our unique capability.
Sometimes the vast depths of information can be too much. If you'd prefer to talk to a friendly member of the Instro team, don't hesitate to get in touch for product advice.
02 · Service
Integration Advice
Customised products that meet your needs, and exceed them.
Technology never stops evolving, and nor do we. Here at Instro, we are continuously improving, never resting on our laurels, and always creating new innovation.
Our specialised team will work with you to create the customised product which not only meets your needs, but exceeds them. The possibilities ahead are endless, and with opportunities growing by the day, contact us now so we can, together, be ahead of the competition.
03 · Service
Customer Returns
The Instro Guarantee, our relationship with you never ends.
Here at Instro, we pride ourselves on our world class service and support capability. We understand that our relationship with you, our customer, never ends. So, no matter the problem, we are always here to help.
Instro prides itself on delivering the highest standard of product, from the smallest screw to the largest of systems. If a problem does arise, we have a dedicated and thorough procedure set out to guarantee we'll get your problem resolved.
04 · Service
Partnerships
You never know what you can create, until you work together.
Instro not only promotes teamwork and interoperability within its staff members, but also within its business to business actions. We have a rich history of business partnership, to create market leading design and innovation.
If you'd be interested in connecting with us, and collaborating on a project, please get in touch today.
From discovery to through life support
A proven engineering journey that turns mission requirements into fielded, supported capability.
Discover
We listen to the voice of the customer to understand the mission and the operating environment.
Design
Mechanical, optical and electronic design disciplines combine to engineer a bespoke solution.
Engineer
Prototype and rapid manufacturing cells turn concepts into rugged, fielded hardware.
Test
Environmental stress screening, thermal chambers and vibration testing prove the design.
Deliver
Class 7 & 8 clean room assembly and intensive quality inspection ship best in class product.
Support
Through life technical support, returns and integration advice, our relationship never ends.
A thorough, dedicated returns process
No matter the problem, we are always here to help. Our relationship with you, our customer, never ends.
Collaboration and Support
Where possible, we'll use our team of SMEs to create a solution so you don't have to return the item, we can fix the problem from afar.
Return to Instro
If it's not possible to fix in situ, we make sure you can easily return the item to our manufacturing centre of excellence.
Thorough Investigation
Once we receive the item, we immediately perform a root cause analysis, using all our knowledge and expertise to rapidly solve the problem.
Detailed Report & Best Course
We provide a detailed report and take the best course of action to return your capability to full operational readiness.
The Instro difference
A comparison of what sets our capability apart from standard suppliers.
Frequently asked questions
Everything you need to know about working with Instro Precision.
Trusted with the world's most critical projects
Talk to our engineering team about your requirement. From bespoke design to through life support, Instro delivers precision you can depend on.