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Sales and Business Development

Sales & Business Development Assistant

  • Full Time
  • Sandwich, Kent

Sales & Business Development Assistant

Department: Sales & Business Development
Reporting to: Sales & Business Development Director

As the Sales and Business Development Assistant, you will be the primary point of contact for order administration with assigned customers and support sales with account management activities as required. You will be competent in the Company’s customer order management processes including contract review checks, preparing quotes, processing orders, handling customer status requests and preparing and releasing order acknowledgements and delivery schedules. Assisting the Sales and BD team with account management, you will support existing orders and develop new business opportunities, providing customer service and after sales support.

Security

  • Due to the nature of the work all candidates must be eligible to obtain security clearance to SC level

Company Benefits

  • 9 day fortnight (every other Friday is a non-working day) and hybrid working opportunities
  • Competitive salary, company profit sharing scheme, stakeholder pension and death in service scheme
  • Rewards and recognition scheme
  • Serving customers and dealing with enquiries
  • Updating customer records in the company’s database as required
  • Liaising with operations and engineering department for lead time estimates and production schedule updates for customers
  • Preparing cost and price build-up analysis using data in the company’s MRP and cost models
  • Logging and following-up new opportunities with prospects contacting the company’s website
  • Monthly reporting on key business metrics (quotes made by value, by customer, pipeline trends)
  • Covering for other members of the team when necessary
  • Loading orders into Manufacturing System and acknowledging sales order to customer
  • Preparing all necessary export (EUR1/ATR/Certificate of Origin etc.) documentation to accompany chargeable and non-chargeable goods
  • Preparing invoices and arranging despatch of goods to customer when authority to ship is received
  • Liaising with freight forwarders to ensure goods are delivered to the customer safely and resolving any queries arising that prevent shipments being made
  • Recording and submitting returns for incoming and outgoing repairs where duty has been deferred under IPR arrangement and resolving any queries that may arise from use of this scheme
  • Any other admin support allocated

Qualifications

  • University graduate with BA or equivalent, preferably in economic or business administration

Experience

  • Preferably previous experience in roles involving customer or team interaction or where personal, communication and organisation are key factors delivering a service

Knowledge

  • No specific knowledge of the company’s products is assumed, as relevant training and orientation will be provided
  • Commercial Terminology relevant to this as a customer order management role
  • Person must be comfortable with working in the defence and security sector

Behaviours

  • Positive ‘can do’ attitude
  • Motivational
  • Accountable
  • Integrity
  • Team focused
  • Customer / quality focused
  • Outcome / solution focused
  • Flexible
  • Ability to influence and support across all levels within the business
  • Effective communicator
  • Ability to articulate objectives clearly
  • Excellent time management
  • Systems thinking (understanding the big picture)
  • Demonstrates good interaction skills with wider team
  • Proactive approach
  • Effective communicator with good written and spoken English skills
  • Proficiency in use of Microsoft Office tools, Outlook, Word, Excel, and Access databases
  • Attention to detail, organised and able to prioritise own workload
  • Team player, able to work independently and to deadlines
  • Flexible approach to work and willingness to take on other duties as required

Please click the link below to download the full application form for this role, and send to recruitment@instro.com once completed.

Job Application Form

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